We ship worldwide.
Because each YMI story book is personalized, your order goes through a careful creation process before shipping.
Processing Time (Production)
Orders are typically processed within 5-10 business days. This includes creating your personalized story, illustrations, and production.
Shipping Time (After Dispatch)
Estimated delivery times after shipment:
- Hong Kong / Mainland China: 3-5 business days
- USA / Canada: 5-10 business days
- Australia / Singapore: 4-8 business days
- Europe: 5-12 business days
- Other Asian countries: 5-12 business days
Total Delivery Time
Total delivery time = Processing time + Shipping time.
Please note that all delivery times are estimates and may vary depending on your location, customs clearance, and local courier services.
Shipping & Tracking
Once your order is shipped, you will receive a confirmation email with tracking information.
Delays
Delays may occur due to customs clearance, carrier issues, weather conditions, or other factors beyond our control. These delays are not eligible for refunds.
Duties & Taxes
Import duties, taxes, and customs fees may apply depending on your country. These charges are the responsibility of the recipient.
Address Accuracy
Please ensure your shipping details are correct at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
If you have any questions about your order, please contact us at admin@ymistory.com.